Meet Radar
Wrench.com takes thousands of calls each month to book their mobile mechanics.
But they faced a challenge: how to provide on-demand mechanical knowledge that maximizes conversion? Enter Gearvox.
We built an agent with special mechanical training to perform over-the-phone diagnosis of the service prospects need.
By giving callers access to an AI mechanic, Wrench was able to open their phones to book mobile mechanic orders 24/7, driving significant lift in phone orders.
Kevin Urie
Chief Marketing Officer
Hours
Customers don't want to wait until your reps are on duty. Wrench used Radar to take calls efficiently 24/7, significantly increasing first time customer conversion.
Integration
Gearvox integrates with internally developed platforms like Wrench's own ecommerce web application APIs. Every caller gets expert help to diagnose their problem and real-time pricing from the system of record.
0 Seconds
Customers often bail when we make them wait. Gearvox allows Wrench to answer every customer call immediately without operational complexity or team limitations.
Brand value
Developed just for Wrench, Radar embodies key brand values, just like an experienced team member with years of mentorship and coaching.
