Playwright

By using Playwright to interact with live web applications and forms, our AI voice agents can operate inside the same scheduling portals, CRMs, and franchise tools your teams already use—without requiring custom APIs. While speaking with a customer, the AI can navigate web-based workflows in real time: opening scheduling pages, filling out job forms, selecting service types, choosing availability windows, and submitting bookings exactly as a human agent would. This makes it possible to automate call handling even when backend integrations are limited or inconsistent across franchise locations.

During each call, the AI can accurately gather customer lead information—name, address, service details, urgency, vehicle or home attributes—and enter that data directly into webforms or internal tools. It can also retrieve information from those systems, such as existing appointments, service areas, or pricing tables, and use that context immediately in the conversation. For home and automotive service brands, this enables reliable job intake and scheduling across a fragmented landscape of vendor portals, legacy software, and franchise-specific systems.

Beyond scheduling, Playwright enables the AI to trigger downstream actions such as sending confirmation messages, follow-up instructions, or payment links through web-based messaging tools and dashboards. The result is an AI agent that doesn’t just talk—it acts. It bridges the gap between phone conversations and operational systems, ensuring calls result in completed bookings, clean data entry, and consistent execution across every franchise location, even when modern APIs aren’t available.