Google Maps

By integrating deeply with Google Maps APIs, our voice AI agents can determine a caller’s exact location with far greater accuracy than a simple street address. During a live call, the AI can capture partial location details—nearby landmarks, intersections, mile markers, or businesses—and translate them into precise geographic coordinates. This allows franchise brands to dispatch service teams confidently, even when the customer can’t provide a clean or complete address.

What sets our approach apart is our ability to triangulate location in challenging, real-world scenarios. For roadside breakdowns, vehicle lockouts, or remote service calls, customers are often parked “somewhere near” a highway exit or between towns. Our technology combines conversational inputs with multiple Google Maps data sources to infer and validate the most likely coordinates, reducing guesswork and eliminating the costly back-and-forth that slows down dispatch. The AI can confirm location accuracy verbally with the customer before committing the job.

For home and automotive service franchises, this means faster response times, fewer misrouted technicians, and better customer experiences in high-stress situations. Location data can be passed directly into dispatch systems, maps, and routing tools, ensuring crews arrive at the right place the first time. The result is a voice agent that doesn’t just take calls—it becomes a reliable location intelligence layer that turns urgency into action with confidence and precision.